Shipping Policy

Effective date: November 5, 2026

Where we ship

We currently ship within the United States only.

Processing time

Orders are typically processed within 1–2 business days after payment is completed. Orders are not usually shipped on weekends or U.S. holidays. During busy periods, processing may take longer; we will email you if there is a significant delay.

Rates and delivery estimates

Shipping rates and estimated transit times are shown at checkout or on your payment link. Free standard shipping is available on qualifying orders of $250 or more (before shipping).

Tracking

When your order ships, we email tracking information to the address you provided. Allow up to 24 hours for tracking to become active.

Lost or damaged packages

Please inspect your package on arrival. If an item arrives damaged or goes missing in transit, contact us within 7 days of delivery (or expected delivery) at hello@tbirdwell.com with your order details and photos if applicable. We will work with you on a replacement or refund as appropriate.

Address accuracy

You are responsible for providing a complete and accurate shipping address. We are not responsible for orders shipped to an incorrect address you provided.

Contact

Shipping questions: hello@tbirdwell.com.