Returns & Refunds

Effective date: November 5, 2026

30-day return window

You may request a return within 30 days of delivery for unopened items in original condition and packaging, with proof of purchase.

Opened personal-care items

For hygiene reasons, opened lip balm and moisturizer products generally cannot be returned. If an item arrives defective, damaged, or incorrect, contact us right away so we can help.

How to start a return

1. Email hello@tbirdwell.com with your order email, order details, and reason for return.
2. Wait for return approval and instructions before shipping anything back.
3. Items sent without prior approval may not be accepted.

Refunds

Once we receive and inspect an approved return, we will notify you. Approved refunds are issued to the original payment method, typically within 5–10 business days of our receipt of the return. Your bank or card issuer may take additional time to post the credit.

Exchanges

We do not process direct exchanges. Return the item (if eligible) and place a new order for the product you want.

Contact

Returns help: hello@tbirdwell.com.